a. Please make sure both the remote and the board can be turned on. (The LED indicator on the remote should blink when the remote is turned on. If the LED indicator on the remote doesn’t turn blue when the remote is turned on, please first try replace the AAA batteries inside. As the battery may wear off during transportation. If after you replaced the batteries, the LED indicator on the remote still doesn’t turn show, it should be remote problem, you may need to purchase replacement.)
b. Please try to re-sync your remote with your board, by following the instruction
c. If after successfully syncing your remote with the board, but the board still doesn’t respond to the remote, please submit a support ticket.