ACTON. HERE TO HELP.

FAQs

Q. HOW TO RE-SYNC THE REMOTE CONTROL

Switch ON the board through the whole process.
Note: Connect Bluetooth of the board with the ACTON App.
Step 1. Switch OFF (just) the remote. Switch the remote to the reverse position. Slide the button above the battery to Left Position (tortoise mode).
Go to ACTON app
For Android: Go to Status tab. Press the remote icon on the right and press YES
For iOS: Go to your profile. Press the skateboard icon on the top left of the screen. Press ‘Repair a new remote’ and then press ‘YES’.
Step 2: While pulling the joystick back (brake position), switch ON the remote.
Step 3:
You can see the Blue LED on the remote blinking at a higher frequency than normal showing the remote is paired.
Step 4: Slide the button above the battery back to the right position (hare mode). Put the remote back to forward mode.
The remote is paired with the Blink Lite!

Q. HOW DO THE DIFFERENT RIDE MODES WORK?

Please go to App Store or google play, search “ACTON” and download the app. You can set 3 modes – beginner, normal, pro via the app.
Once the mode is set, you can put your phone on the side and use remote to control & brake.

Q. CAN BLINK LITE GO REVERSE?

Yes!

Q. HOW FAR CAN THE BLINK LITE GO ON ONE FULL CHARGE?

The Blink Lite can travel 5 miles, approximately 45 minutes on a full charge in lab test condition – smooth flat surface, average rider weight in normal speed mode.

Q. CAN I RIDE THE BLINK LITE IN THE RAIN?

Any amount of water has the potential to damage the board, and water damage is not covered under warranty. Riding on wet pavement is extremely dangerous due to the potential for losing traction and control.

Q. IS SAFETY GEAR REQUIRED WHILE RIDING THE BLINK LITE?

We always recommend wearing a helmet and other safety gear like gloves, pads, and long sleeves when riding.

Q. CAN IT BE CARRIED ON AIRPLANES?

Blink Lites’ battery is under 100Wh capacity (55Wh) and is compliant with the regulations regarding transport of the board on most passenger planes. However, airlines have the authority to make the final call which we cannot guarantee, so we highly suggest calling the airline prior to travel.

Q. MY BOARD KEEPS DISCONNECTING FROM REMOTE, IS THIS NORMAL? WHAT CAN I DO ABOUT IT?

No, this should not happen often, but might occur due to radio interference, or a dead remote battery. If the problem persists, submit a ticket and we will find a way to help.

Q. OH NO! I ACCIDENTALLY DAMAGED MY BOARD, WHAT CAN I DO TO FIX IT?

If this happens, just submit a ticket, and we will help you take care of it!

Q. I CANNOT CONNECT MY BLINK LITE WITH THE ACTON APP.

For iOS device users

We have submitted a new update to solve the issue and are waiting for Apple to approve it. The new update will be live in a few days.

For Android device users

We are working on a new release to fix this issue and we’re expecting the new version to be ready by end of February.

Q. HOW TO RE-SYNC THE REMOTE CONTROL

The whole procedure is:
Turn on the board -> Connect App -> Activate remote re-pairing feature from the app -> Turn on the remote -> Activate remote re-pairing pin from the back of the remote

First Step

Android System:

connect board with the app and activate the remote pairing feature

iOS System:

connect board with the app and activate the remote pairing feature

Second Step

Turn on the remote

Activate remote re-pairing pin from the back of the remote

Push the button inside the remote back cover

Q. HOW DO THE DIFFERENT RIDE MODES WORK?

Please go to App Store or google play, search “ACTON” and download the app. You can set 3 modes – beginner, normal, pro via the app.
Once the mode is set, you can put your phone on the side and use remote to control & brake.

Q. CAN BLINK BOARD GO REVERSE?

Yes!

Q. HOW FAR CAN THE BLINK BOARD GO ON ONE FULL CHARGE?

The BLINK Board can travel 6.5 miles, approximately 60 minutes on a full charge in lab test condition – smooth flat surface, average rider weight in normal speed mode.

Q. CAN I RIDE THE BLINK BOARD IN THE RAIN?

Any amount of water has the potential to damage the board, and water damage is not covered under warranty. Riding on wet pavement is extremely dangerous due to the potential for losing traction and control.

Q. IS SAFETY GEAR REQUIRED WHILE RIDING THE BLINK BOARD?

We always recommend wearing a helmet and other safety gear like gloves, pads, and long sleeves when riding.

Q. CAN IT BE CARRIED ON AIRPLANES?

Blink Board’s battery is under 100Wh capacity and is compliant with the regulations regarding transport of the board on most passenger planes. However, airlines have the authority to make the final call which we cannot guarantee, so we highly suggest calling the airline prior to travel.

Q. MY BOARD KEEPS DISCONNECTING FROM REMOTE, IS THIS NORMAL? WHAT CAN I DO ABOUT IT?

No, this should not happen often, but might occur due to radio interference, or a dead remote battery. If the problem persists, submit a ticket and we will find a way to help.

Q. I CANNOT CONNECT MY BLINK LITE WITH THE ACTON APP.

For iOS device users

We have submitted a new update to solve the issue and are waiting for Apple to approve it. The new update will be live in a few days.

For Android device users

We are working on a new release to fix this issue and we’re expecting the new version to be ready by end of February.

Q. WHY ONLY 7 MPH?

With only one skate powered, the skate’s power max’s out at 7 mph.

Q. ON WHAT TYPES OF TERRAIN CAN I USE ROCKETSKATES?

ROCKETSKATES are intended for paved surfaces. We’ve tested on pavement, sidewalks, and asphalt with cracks, just be sure to look ahead as you ride.

Q. WHAT IS THE MAX WEIGHT?

ROCKETSKATES accommodate up to 180 lb. (depending on charge levels).

Q. HOW DO I CHARGE… WHAT IS THE CHARGE TIME?

The charger uses a standard wall plug (USA, 110-240v). Charging time varies for each model: the R5 is 1.5 hr.

Q. CAN I GO UPHILL? DOWNHILL?

Max incline varies from 5° – 8° uphill, depending on rider weight and road conditions. You can apply the heel brake to comfortably ride downhill.

Q. WHAT SHOE SIZE DO ROCKETSKATES FIT?

Each pair comes with 2 differently sized foot pads (medium and large). The pads fit, Women US Size 6 + and Men US Size 6.5 +.

Q. ARE ROCKETSKATES WATERPROOF?

ROCKETSKATES are water resistant, but not water proof; light rain is ok for a short duration but don’t soak them in water.

Q. WHY ONLY 12 MPH?

A max speed of 12 mph is consistent throughout R6, R8 and R10 models; it is the street legal speed limit (USA).

Q. ON WHAT TYPES OF TERRAIN CAN I USE ROCKETSKATES?

ROCKETSKATES are intended for paved surfaces. We’ve tested on pavement, sidewalks, and asphalt with cracks, just be sure to look ahead as you ride.

Q. WHAT IS THE MAX WEIGHT?

ROCKETSKATES accommodate up to 275 lb. (depending on charge levels).

Q. HOW DO I CHARGE… WHAT IS THE CHARGE TIME?

The charger uses a standard wall plug (USA, 110-240v). Charging time varies for each model: the R6 is 1.5 hr, the R8 is 2 hr, and the R10 is 2.5 hr.

Q. CAN I GO UPHILL? DOWNHILL?

Max incline varies from 5° – 8° uphill, depending on rider weight and road conditions. You can apply the heel brake to comfortably ride downhill.

Q. WHAT SHOE SIZE DO ROCKETSKATES FIT?

Each pair comes with 2 differently sized foot pads (medium and large). The pads fit, Women US Size 6 + and Men US Size 6.5 +.

Q. ARE ROCKETSKATES WATERPROOF?

ROCKETSKATES are water resistant, but not water proof; light rain is ok for a short duration but don’t soak them in water.

Q. ARE THE BATTERIES INTERCHANGEABLE?

Yes. You can charge the battery pack on the scooter, or take it out. You can also have extra battery packs to swap around

Q. WHERE CAN I RIDE THE M SCOOTER?

You can ride the M Scooter on practically any surface including (but not limited to) paved roads, gravel, grass, dirt roads, and carpet.

Q. ARE THERE ACCESSORIES?

Currently we offer a cup holder, cargo basket, tow hitch, trailer, and phone mount.

Q. IS THE M SCOOTER SAFE?

The scooter comes equipped with an all-wheel braking system for quick-stopping and powerful LED headlights perfect for low light situations.

IMPORTANT – Read before riding!
  • Always wear a helmet while riding! Other safety equipment including but not limited to knee pads, elbow pads, and gloves are highly recommended.
  • Don’t ride in the rain! While our board is water resistant, it is not completely water proof, and may suffer damage in heavy rain.
  • Hills, slippery surfaces, and heavily populated areas can make for dangerous riding because of the increased likelihood of collision, which can result in injury.
  • The Blink Lite is not designed for tricks. The tail is there to help you turn, and jumps can damage the board.
  • The pro mode has very high acceleration. We recommend starting with the slower modes first to get accustomed to the board.
  • Don’t drop the Blink Lite too hard! You will risk damaging the battery case if you do.
  • Your board can lose power at any moment due to unintended consequences like a dead battery, radio interference, a slippery remote, or other factors. The Blink Lite can be ridden like a regular skateboard to some extent, but you should still be prepared in case this happens!

Contact Us

For general information, please contact info@actonglobal.com, if you have questions about your product, or need help with maintenance or service, please click the button below and create a ticket. Make sure you have an account already, if not, register here.

*Note: Please provide all the required information(including receipt, videos, photos) in the create-ticket form, so that we can proceed your case as soon as possible.

Updating…
  • No products in the cart.