ORDER CANCELLATION POLICY

You may cancel your order without any additional charge or obligation if the product has not been shipped.

After an item has been processed for shipping, the return policy applies.*

If delivery is attempted but not accepted, no refunds will be permitted.

RETURN POLICY

14-Day Satisfaction Guaranteed
We want our customers to be completely satisfied with the purchases. If you’re not happy with the product within 14 days, simply return it back to us. 

  • If the product is brand new, has not been used and is in its original package with all accessories, you may return the product for a full product refund.
  • If the product has been used and/or is not in its original packaging, and/or has any missing accessories you may return the product for a refund less a 15% restocking fee.

 

Return request must be submitted within 14 days from the date that we deliver the product. Under no circumstances will we issue refunds after 14 days of delivery. Customers are responsible for the shipping cost of the return shipment. Returning product must be shipped to us within 5 business days after the return request has been authorized by ACTON.

How Can I Return the Product

  1. Contact us at [email protected] to initiate the return request and obtain authorization for return.
  2. Create a shipping label addressed to “ACTON Returns”.
  3. Pack the product in the original packaging to ensure the product will be returned without damage.
  4. Once the product is received and inspected, you will receive a confirmation email with the details of your refund.

LIMITED WARRANTY POLICIES

In the unlikely event of defect, ACTON warrants that this product will be free of manufacturing and/or workmanship defects for a period of 6 months, starting from the date the customer purchases the product from an ACTON authorized reseller or ACTON’s webstore. The ACTON Limited Warranty is available to the original purchaser only, and is not transferable. A copy of receipt must be provided. Warranty does not cover normal wear and tear, or products that have suffered damage stemming from an accident or impact, have been exposed to abuse, improper assembly or maintenance, have suffered damage due to failure of following instructions in the owner’s manual, have suffered damage stemming from negligence, which includes but is not limited to: leaving batteries discharged for extended periods of time, water damage, or any type of damage resulting from user misuse. Tampering with components or making modifications to alter the product from its original condition will void the warranty. Parts such as bearings, wheels, grip tape, hardware, and trucks are considered consumables and wear under normal conditions, and are therefore not covered under the warranty. The use of any charger other than the charger provided by ACTON will void this warranty. ACTON reserves the right to assess all warranty claims and, at its sole discretion, to determine if defects or damages are covered by this limited warranty. In the event a claim is submitted, but is determined to not be covered by this warranty, we will provide a quotation for repair costs and return shipping costs to you. ACTON reserve the right to use refurbished / comparable value components and products in fulfilling any warranty claim.

All replacement products are covered by the standard warranty starting on the date of original delivery. If for any reason the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to an additional 30 days. Please be advised that this extended warranty is final and there will be no additional extensions.

ACTON gives no warranty regarding the life of the batteries used in its products. Actual battery life may vary depending on a number of factors, including usage of the product and the climate where it’s used and stored.

Your use of our products is at your own risk. You will be solely responsible for (and ACTON disclaims) any and all loss liability or damages resulting from your use of our products, including loss of life, personal injury, or the loss of or damage to computer, mobile device, and all other property. ACTON does not guarantee or promise any specific level of performance or battery life associated with the use of its products or any features thereof.

International customers are responsible for shipping and receiving costs for any service or warranty repair or contact their local distributor for service.

To initiate a warranty claim, please submit a ticket with the copy of the receipt. Please allow us 24 hours’ time to process your request. Products purchased through one of ACTON’s authorized resellers are subject to the reseller’s policies.

ACTON provides 90 days (from date of purchase) manufacturer warranty for any manufacturing defects or workmanship. Please reach out to [email protected] with a copy of the receipt. ACTON will cover shipping cost both ways under this warranty category; repairs or replacement—to be determined by ACTON—will be free of charge.

From 91 days to 6-months, ACTON warrants the motors free from any manufacturing defects. Customer is responsible for shipping costs for the defected product sent to ACTON; ACTON will be responsible for repairs or replacement, as well as shipping back to the end-user.

ACTON products that have suffered damage stemming from  an accident or impact, have been exposed to abuse, and that have visible evidence of  damage as a direct result of impact with other objects, or have been exposed  to water, negligence (such as, but not limited to leaving batteries discharged for extended periods of time) will NOT be covered. Parts such as bearings, wheels, tires, brakes, bushings and batteries are considered consumables and wear under normal conditions. They are not covered by warranty. The use of any alternate charger will void this warranty. Any unauthorized alterations, tampering or repairs are not covered by this warranty.

ACTON provides a 90 days (from date of purchase) or 200 miles (whichever comes first) manufacturer warranty for any manufacturing defects or workmanship. Please reach out to [email protected] with a copy of the receipt.  Mileage can be retrieved via the ACTON APP, under your profile page. ACTON will cover shipping cost both ways under this warranty category; repairs or replacement—to be determined by ACTON—will be free of charge.

From 91 days to 6-month or 201 to 400 miles, ACTON warrants the motors free from any manufacturing defects. Customer is responsible for shipping costs for the defected product sent to ACTON; ACTON will be responsible for repairs or replacement, as well as shipping back to the end-user.

ACTON products that have suffered damage stemming from  an accident or impact, have been exposed to abuse, and that have visible evidence of  damage as a direct result of impact with other objects, or have been exposed  to water, negligence (such as, but not limited to leaving batteries discharged for extended periods of time) will NOT be covered. Parts such as bearings, wheels, tires, bushings, and batteries are considered consumables and wear under normal conditions. They are not covered by warranty. The use of any alternate charger will void this warranty. Any unauthorized alterations, tampering or repairs are not covered by this warranty.